Refund Policy

🌀 Refund and Exchange Policy

We want you to fully enjoy your purchase. If for any reason your experience wasn't what you expected, don't worry—we're here to help. 💬

🕒 Return period

You have 30 days from the date of purchase to request an exchange or refund due to a manufacturing defect.
After that time, unfortunately we will not be able to offer refunds or exchanges.

📦 Conditions for returning a product

In order for us to process the return, the item must:

  • Be unused and in the same condition as when you received it.

  • Include its original packaging and all accessories.

For hygiene or safety reasons, some products cannot be returned:

  • Perishable goods (food, flowers, magazines, etc.)

  • Intimate or personal care products

  • Hazardous materials, flammable liquids or gases

  • Downloadable software or gift cards

To complete your return, we require a receipt or proof of purchase.

- Any item returned more than 30 days after delivery will not be eligible for a refund

🔁 Changes

We only replace products if they are defective or damaged .
If you need to exchange it for the same item, please write to us at theconsolaretro@gmail.com with your order number.

The return address will be the same as the one shown on the label of the package received.

🚚 Return shipments

The customer is responsible for the cost of return shipping .
These expenses are non-refundable. If a refund is approved, the return shipping cost will be deducted.

We recommend using a tracked or insured shipping service, especially for products over $75, as we cannot guarantee receipt without a tracking number.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a certain number of days.


Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still haven't received your refund, please contact us at theconsolaretro@gmail.com.


Items on sale (if applicable)

Only regular-priced items can be refunded; unfortunately, sale items cannot be refunded.

Thank you for trusting us 💙
Your satisfaction is our priority, and we will always do our best to make your experience excellent.